Store & Privacy Policies

Store Policy

Shipping, dispatch, returns and refunds are addressed on our shipping policy and our terms & conditions pages.

​

Loyalty Scheme

​

Our loyalty scheme is to reward our loyal customers. In the event that we identify any person(s) abusing the loyalty scheme through use of multiple accounts or any other means then we reserve the right to terminate the associated accounts or remove loyalty points where we see fit.

​

Loyalty Points are awarded as follows:

​

150 points for opening your account

5 points for a daily login

1 point for every £ spent on our site

​

Your balance can be tracked in your ‘rewards’ section of your account.

​

Loyalty points can be redeemed for vouchers spendable in our store in the following tiers:

​

150 Points = £5 off the lowest priced item in cart

280 Points = £10 off the lowest priced item in cart

650 Points = £25 off the lowest priced item in cart

1000 Points = £50 off the lowest priced item in cart

​

These vouchers are redeemable in a code format in your ‘rewards’ section of your account. Codes can be applied at checkout to realise the associated discount.

​

Loyalty points are NOT awarded for subscription box purchases.

​

Privacy Policy

RUSBENJA LTD respects the privacy of all our customers with whom we conduct business. We aim to protect the security and confidentiality of your personal information.

By using our website you consent to the collection, use and disclosure of your personal information as described in this policy.

Legal Obligations

We will comply with all our legal obligations. This policy will not apply to the extent that it is inconsistent with such legal obligations.

What personal information do we collect and hold?

We will only collect personal information where it is reasonably necessary for conducting our business and providing services to our customers.

The kinds of personal information that we collect and hold depend on your dealings with us. Examples of personal information we collect and hold include:

First and last name

Shipping and billing address for customers

E-mail address

Telephone number

Payment details

​

Cookies

A "cookie" is a small data element stored by your web browser on your computer system. We use per-session cookies to monitor the use of our secure services site. This occurs only when you have logged onto our website by using your "username" and "password" and is only done for the purpose of monitoring transactions, the contents of your shopping basket and generally maintaining security. We do not use cookies for any other purpose or in any other context and you can be assured that the cookies used will not be to the detriment of your computer or your on-line shopping experience.

Sensitive information

We may also collect sensitive information about you if you consent to us doing so and the information is reasonably necessary for one or more of our functions or activities.

How we collect and hold personal information

We will collect your personal information directly from you. This may be through our website or one of our various social media platforms should you wish to reach out to us there.

Why do we collect, hold, use or disclose your information?

Any of the personal information we collect from you may be used or disclosed for the following purposes:

To process orders;

To improve our services

For marketing and promotional purposes including direct marketing to you via e-mail

To generally manage our business operations, such as our finance functions

For our system administration and general security purposes

Any other purpose disclosed to you on site and to which you have consented

Any other purpose required or permitted by law

Third parties

​

We DO NOT disclose your personal information to third parties so that they can market their products and services to you. The personal information held by us is kept confidential, however we may disclose personal information to certain third parties such as:

Third party suppliers (e.g. Royal Mail) who assist us in performing our functions and activities

A third party acquirer, merger partner or transferee of all or part of our assets or business in the event of a full or part sale/change of ownership.

​

Security measures

We will take reasonable steps to protect personal information from misuse, interference and loss and unauthorised access, modification or disclosure. We endeavour to ensure your on-line shopping experience with us is both safe and secure by using appropriate data encryption services to protect your personal information and credit card details from being intercepted by any unauthorised parties.

Outside of our legal obligations in protecting your personal and sensitive information we do not take any additional responsibility for said data. Please notify us immediately if you become aware of any breach of security.

If you at any point have any concerns, complaints or objections to our holding and usage of your data, please contact us swiftly and directly where we can work with you to resolve this.

We will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner.

Our contact details

These can be found at the bottom of any page and also on our contact us page.